Returns & refunds

At QUIA Pakistan, we strive to ensure complete customer satisfaction. If you encounter any issues with your order, please review our return policy below:

Eligibility for Returns or Exchanges

Claims for return or exchange must be made within 24 hours of receiving the order. To be eligible for a return or exchange, the product must meet the following conditions:

The product must be in its original condition.

The product must not have been misused by the customer.

Return or exchange requests will only be accepted if the parcel was mistakenly shipped with incorrect, damaged, or expired products.

Non-Eligible Items

Products with opened seals or reduced quantity are not eligible for refund or exchange under this policy, except where applicable law requires otherwise.

How to Initiate a Return or Exchange

If you believe your order qualifies for a return or exchange, please contact our customer service team within the specified time frame:

Please email us at [email protected] or message us on WhatsApp (923259492817). Include your order details where relevant.

Provide your order details and a description of the issue, and our team will guide you through the process.

Thank you for choosing QUIA Pakistan. We are committed to resolving any concerns promptly and ensuring your satisfaction!